Guests of Dana Air will enjoy quicker
and more convenient check-in services with the launch of the ‘Roving Agent’, a
mobile device which allows guests to be checked-in on arrival at the airport by
mobile airline staff.
Strapped with tablet PCs and mini printers, the airline’s mobile
check-in agents can now issue boarding passes to guests even before they reach
the check-in counter. This new initiative complements the airline’s existing
check-in counters and online check-in service.
“What we are offering in roving agents is immense value addition
for our guests," said Obi Mbanuzuo, Dana Air’s Head of Commercial. “With
this solution, our mobile check-in agents can quickly access and verify the
travel reservation details of guests; book them on their choice of seat and
generate boarding passes.”
“Now guests with hand baggage need not wait at the check-in
counter to collect their boarding pass; they can simply approach any of our
easily recognizable mobile check-in agents on arrival at the airport and then
proceed through airport security to the boarding gate”, Mbanuzuo explained.
